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Shipping & Returns

Shipping

 

Our Carriers include FedEx, FedEx Freight, UPS, UPS Freight and the United States Postal Service. We support all levels of FedEx or UPS service. However, we request that you call to place orders where Next Day Air service is required. Orders are processed within the next 3-5 business days after order placement.  If you supply us with a working email address, we will send the shipment tracking information to you as a service.

Domestic delivery is estimated to be delivered between 5 - 10 days after shipment, depending on location.

 

If you have any questions about your order or its estimated delivery date, please do not hesitate to contact us.

All shipments with an order value of $50 require a signature upon delivery. If the delivery is returned to us, due to failed delivery attempts, we will charge a 30% restocking fee and shipping charges are not refundable. 

 

Returns

If G-wagenaccessories/VTS ships the wrong part or a defective part, we will refund 100% of your invoice, including the return shipping, as long as the item is still in like new condition, unaltered, never installed and returned in it's original packaging. All returns need to be complete, including all hardware. (We will not refund more shipping than was originally charged.) Any products resold to a third party are not eligible for returns. 

Return Policy

  • Restocking Fee: A 30% restocking fee applies to items returned within 30 days of receipt. After 30 days, we do not accept returns or issue refunds.

  • Shipping Costs: Shipping charges are non-refundable, and we do not provide return shipping labels. The customer is responsible for return shipping fees.

  • Return Authorization: All returns require an RMA number, which can be obtained by contacting G-Wagenaccessories.com. Returns must be shipped in their original packaging (no exceptions) and must be received within 3 days of receiving return authorization, any later and the return will be refused.

  • Packaging and Shipping: Items must be securely packaged and returned prepaid, at the customer's expense, including any applicable duties, customs fees, or special handling charges. Please send us the tracking number as soon as the return has been initiated.

  • Refund Conditions: Refunds will only be issued with a copy of the original invoice. We cannot accept returns or issue refunds for used, installed, painted, modified, resold, or incomplete parts. No refunds are allowed on special order items or electrical parts. Special orders must be paid in full at the time of order.

  • Customer Responsibility: Customers are responsible for the items being returned until they are delivered back to us. For your protection, we recommend using a traceable and insured shipping method such as FedEx, UPS, or USPS.

  • Undeliverable Items: If an item is returned to us as undeliverable, it will incur a 30% restocking fee, and shipping costs will not be refunded.

  • Non-Eligible Returns: If a return does not meet our conditions and is deemed ineligible for a refund, you will have the option to have the items returned to you at your expense.

  • International Orders: All foreign orders are considered special orders and are not eligible for returns.

If you have any questions regarding installation or part compatibility before placing an order, please feel free to contact us for assistance.

All foreign orders are considered special orders and excluded from returns. 

Shipment Damage & Claims

Once your shipment leaves VTS / G-wagenaccessories or its shipping agent (Dropright), it becomes the responsibility of the shipping company. Once the ordere is delivered or you signed for the package, it becomes the responsibility of the buyer. 

Once the shipping courier has confirmed delivery, the package becomes the responsibility of the receipient.

We package your items very well to prevent shipping damage. When your package arrives, open it and inspect the contents for damage in the presence of the delivery driver. If the parcel is damaged in transit, please make sure the driver makes note of this at the time of delivery. We would need pictures of the damaged box or boxes and the tracking # or #'s associated with the damaged box(es). We need to receive this information within 3 days of receipt of the goods, so that our shipping agent (Dropright) can file a claim. Hold onto all original packaging materials so that they can be inspected by a Claims Representative, if necessary. All shipments are automatically insured up to $100 and we will insure for face value if this service is requested by the customer.

Order Cancellations

 

If you wish to cancel your order once it has been placed, please note there will be a 10% processing fee that will be deducted from your refund, for non refundable credit card processing and merchant fees that we've incurred.